Full refund within 7 days if the report failed to generate, arrived incomplete, or contained materially wrong information about the address — a business we showed as open that had closed before your report was generated, a licence history that belongs to a different address, that kind of thing.

Email hello@use2ndsight.com with the address and what looked wrong. You do not need to argue a case. If the data was wrong we want to know regardless of the money, because the same error is in everyone else's report of that address until we fix it — you can also flag it directly from the report itself.

What we do not refund: disagreeing with a score. The product exists to give you a statistical second opinion, and a low score for a concept you believe in is the product doing its job, not a defect. Our methodology page and the statement beside every score set out plainly what the numbers can and cannot support, so nobody has to buy to find that out.

A report is a snapshot stamped with the model version and data vintage that produced it. If the model later retrains and the same address scores differently, that is not grounds for a refund — your report stands as issued, and re-running the address produces a new report under the new version.

• Cancel any time. You keep access until the end of the month you have paid for. Nothing is clawed back.
• No proration. We do not refund partial months, because the plan is priced as a month.
• Free trial. Cancel before the trial ends and you are not charged. We take card details up front so the subscription continues without a second step if you keep it — cancelling during the trial costs nothing.
• Charged by accident? If you meant to cancel and a renewal went through within the last 7 days and you have not used the month, email us and we will refund it. We would rather do that than win an argument.

To cancel, email hello@use2ndsight.com. Self-serve cancellation is coming to the account page; until then a one-line email is enough and we will confirm it in writing.

Refunds go back to the original payment method through Stripe. We action approved requests within 3 business days; how quickly it appears after that is your bank's business, usually 5 to 10 days. We will email you when we have processed it.

If you do not recognise a charge, please email us before disputing it with your bank. A dispute takes weeks and locks the funds; we can usually explain or refund the same day, and our charges appear on statements under a name that identifies us.

Where the product genuinely failed and a refund does not feel like enough — a report you took to a client that turned out to be wrong — say so. We keep a record of every refund and its cause and review them monthly, because a pattern of refunds is data about a defect, not a cost of doing business.